Friday, November 21, 2008

Random Acts of Kindness



Random Acts of Kindness

6 x 6
160 Pages

It all started in Sausalito, California, in 1982, when Anne Herbert scrawled "practice random acts of kindness and senseless acts of beauty" on a place mat in a restaurant. From there it spread to bumper stickers, quietly at first, but with the powerful momentum of something important calling us to lives of caring and compassion. The bestselling book, Random Acts of Kindness, which includes touching stories, quotations, and thoughtful suggestions, creates a feeling of possibility that can propel us into lives of compassion.

From the book:
"Imagine what would happen if there was an outbreak of kindness in the world, if everybody did one kind thing on a daily basis. This book will inspire you to start with the small, the particular, the individual to bring delight and goodness to yourself and others."

OVER 750,000 COPIES SOLD. NEW UPDATED EDITION

Random Acts of Kindness

Tuesday, November 18, 2008

Leading To Ethics 10 Leadership Strategies For Building A High-Integrity Organization By Eric Harvey, Andy Smith, and Paul Sims



Leading To Ethics 10 Leadership Strategies For Building A High-Integrity Organization By Eric Harvey, Andy Smith, and Paul Sims

As a leader, the task of building an integrity and values-based organization falls squarely on your shoulders. Ethical business starts with ethical leadership. And, while everyone must do their part, ultimately it's up to you to ensure that your organization avoids the pitfalls of doing wrong...and reaps the benefits of doing right. That's a responsibility that comes with the territory and the title. And providing you with the tools to meet that responsibility is what this handbook is all about.

Leading To Ethics 10 Leadership Strategies For Building A High-Integrity Organization By Eric Harvey, Andy Smith, and Paul Sims

Great Quotes from Great Leaders By Peggy Anderson



Great Quotes from Great Leaders By Peggy Anderson

Great Quotes from Great Leaders
Hardcover, 160 pages, 8 " square
Compiled by Peggy Anderson

This extraordinary book will be a source of inspiration and knowledge for many years to come. It is a beautiful coffee table edition with 160 pages, 75 wonderful photographs and over 400 great quotations from leaders in all walks of life. Great Quotes from Great Leaders is the perfect holiday gift for customers, friends and family. It’s guaranteed to be treasured.

"Being in the printing business, I know a beautiful book when I see it, and... this is a beautiful book! Once I started reading it, I could not put it down. It's the ultimate customer gift!"
Tom Rohlfing
President, Pinnacle Press


Great Quotes from Great Leaders By Peggy Anderson

May You Be Blessed by Kate Nowak




May you be blessed with all things good.
-- Kate Nowak

Today's quote comes to you from May You Be Blessed

May You Be Blessed by Kate Nowak

Giving Thanks: The Gifts of Gratitude by MJ Ryan




Giving Thanks: The Gifts of Gratitude by MJ Ryan

Gratitude connects us to others and feeling gratitude allows us to be our best selves--in good times and in hard times. When we are truly grateful, we can count on living the life we want.

Excerpted from Giving Thanks

Do you know that happiness, the sheer joy in being alive, is within your reach? All you need is an attitude of gratitude. Gratitude creates happiness because it makes us feel full, complete; it’s the recognition that we have all we need, at least in this moment.

Recent scientific research has begun to indicate that positive emotions, such as gratitude and love, strengthen and enhance the immune system, enabling the body to resist disease and recover more quickly from illness, through the release of endorphins into the bloodstream. Endorphins are the body’s natural painkillers. Among other effects, they stimulate dilation of the blood vessels, which leads to a relaxed heart.

That this means is that the more we experience a sense of gratitude, we literally bathe ourselves in good hormones and feel happier and more content with our lives. Like most great spiritual truths, gratitude is stunningly simple. This is not to say it’s necessarily easy to practice. All kinds of distractions, obfuscation, and negative attitudes from our upbringings may get in the way. But all you really have to do to receive gratitude’s gifts is make a commitment to be thankful on a daily basis, and the world will be suddenly transformed into a beautiful wonderland in which you are invited to play.

If you look to others for fulfillment, you will never truly be fulfilled.
If your happiness depends on money, you will never be happy with yourself.
Be content with what you have; rejoice in the way things are.
When you realize there is nothing lacking, the whole world belongs to you.
~ Lao Tzu

Giving Thanks: The Gifts of Gratitude by MJ Ryan

This Is Not the Life I Ordered




This is Not The Life I Ordered: 50 Ways to Keep Your Head Above Water When Life Keeps Dragging You Down by Deborah Collins Stephens, Michealene Cristini Risley, Jackie Speier, Jan Yanehiro


It is better to be a lion for a day than a sheep for all your life.
-- Elizabeth Kenny


Today's quote comes to you from This Is Not the Life I Ordered: 50 Ways to Keep Your Head Above Water When Life Keeps Dragging You Down


This Is Not the Life I Ordered

The Power of 10% By Eric Harvey & Michelle Sedas



The Power of 10% By Eric Harvey & Michelle Sedas

This powerful book and inspirational dvd kit remind us all how small changes can make a BIG difference.

The Power of 10% Inspirational Kit includes:
The Power of 10% Deluxe DVD
4-Minute Inspirational Movie
Screen Saver
Printable Poster
Personal Action Plan
The Power of 10% Book

The Power of 10 Percent Movie: Click Here

The Power of 10% By Eric Harvey & Michelle Sedas

Sunday, November 2, 2008

Santa's Personal Development Kit




Santa's Personal Development Kit

Contains 3 Santa Resources that are sure to create a memorable and educational experience for you and your entire team! The kit includes:

The best-selling book, The Leadership Secrets of Santa Claus
Accompanying workbook designed to help you take the principles from the book to the next level
The 12 Days of Leadership, filled with 36 practical, easy to follow tips for turning good intentions into action.

Santa's Personal Development Kit

Monday Morning Leadership by David Cottrell



Monday Morning Leadership by David Cottrell

Everyone likes a good story ... especially if there are lessons that can be immediately applied to life. This book is one of those stories, about a manager and his mentor. Monday Morning Leadership offers unique, clear and concise encouragement and direction that will help readers become better managers, employees, and people.

Monday Morning Leadership by David Cottrell

As a leader, the task of building an integrity and values-based organization falls squarely on your shoulders. Ethical business starts with ethical leadership. And, while everyone must do their part, ultimately it's up to you to ensure that your organization avoids the pitfalls of doing wrong...and reaps the benefits of doing right. That's a responsibility that comes with the territory and the title. And providing you with the tools to meet that responsibility is what this handbook is all about.

As a leader, the task of building an integrity and values-based organization falls squarely on your shoulders. Ethical business starts with ethical leadership. And, while everyone must do their part, ultimately it's up to you to ensure that your organization avoids the pitfalls of doing wrong...and reaps the benefits of doing right. That's a responsibility that comes with the territory and the title. And providing you with the tools to meet that responsibility is what this handbook is all about.

To A Child, Love is Spelled T-I-M-E



To A Child, Love is Spelled T-I-M-E

Winner of the ECPA Gold Medallion Book Award for the "Best Gift Book of the Year."

With beautiful photographs, heartwarming quotes and inspirational insights, this book encourages parents to make time for what's most important in life.

Best-selling authors Mac Anderson and Lance Wubbels offer inspirational insights on what parenting is all about. It's a little book with a powerful message. It will make you rethink life's priorities. This is a perfect gift for any organization with children or parents as their focus (i.e., schools, hospitals, churches and various charities).

"Every couple should walk out of the hospital with their new baby and a copy of this book. It provides the foundation on which every parent can build."
— Cass McKee, Michael McKee Gallery

"Every parent should read this book. I once asked a five-year-old what he would take with him if he were going to heaven. He replied 'I would take my parents because I think that up there they would have more time with me'... nuff said."
— Art Linkletter

To A Child, Love is Spelled T-I-M-E

Sunday, October 26, 2008

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Saturday, October 25, 2008

Web 2 Up Grade


Sunday, October 19, 2008

What It Takes to Be Number One by Vince Lombardi & Vince Lombardi, Jr.



I've never known a man worth his salt who, in the long run, deep down in his heart, didn’t appreciate the grind, the discipline.
-- Vince Lombardi

What It Takes to Be Number One by Vince Lombardi & Vince Lombardi, Jr.

Today's quote comes to you from What It Takes to Be Number One. Lombardi giving his speech to a corporate audience. It’s breathtaking to hear the legend in his own words. This book will become a treasured keepsake for any customer or any member of your sales team.

What It Takes to Be Number One by Vince Lombardi & Vince Lombardi, Jr.

Check out this Inspirational Movie by CLICKING HERE!

New Breakthrough "Magic Code" Makes Your Site Money!

Now add just 1-line of "magic code" to any website or webpage and your site magically just starts pouring money into your pocket!

This amazing code:

· Can be added in just 45 seconds!
· Starts working instantly!
· Requires NO further work or effort on your pocket!
· Yet just starts "churning" out money for you!
· Can be added as often as you like!
· Just upload more pages and make more money!
· It's just that easy!
· Alexa uses it!
· 34 of the TOP 100 website on the Web are using it too!
· You should be using it too! ...

This is perhaps one of the greatest secrets ever on the entire Web � and the "big boys" have deliberately been trying to keep it forever out of your hands and reach!

But if you want it for yourself, then you'd best hurry as the guy giving it out is about to yank it off the market after he gives out just 500-650 more copies!

Grab yours here:

=>> http://sheridd.magiccode.hop.clickbank.net

When you get there you'll see some amazing PROOF such as:

"Benjamin Garcia" $4,437.68 in just 28 days!

"David & Lynda Cook" Made $4,568 in just 7 short days!

"Diana Parks" Made $10,343.34 in just 30 days!

Join the ranks of these people above and grab yours now simply by going to:

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Saturday, October 18, 2008

New Breakthrough "Magic Code" Makes Your Site Money!

Just Released: A New "Magic Code" that when added to any site you have causes your site (or even any site) to magically start making money.

No joke. This discovery was made by a New York doctor who for the last 10 years used it secretly to do everything from offset his advertising costs, to just adding it to 1,000's of webpages and amass a personal wealth now of nearly $100 million cash!

And now he's decided to allow you and everyone else to share in it (and since he stands nothing more to gain by keeping "you" in the dark about it).

As it turns out, a number of the largest online firms such as Alexa, and even a good number of the top 100 sites ranked on the entire Web are already using this amazing, but very simple secret.

Alexa, for instance, adds this code to a number of their webpages and it allows them to automatically generate an "extra" $90,000 a month in profits – and that for just a single webpage!

If you had 10 such pages that each did likewise, you'd "magically" get $900,000 every 30 days just poured into your pocket!

And most important: You should instantly recognize the fact that since a firm like Alexa (as well as about 34% of the Web's top 100 sites) is using this, then you too should be using it.

But here's what may SHOCK you the absolute very most ...

It takes you just 45 seconds to add this code to any webpage

Once added you do NOTHING further – but money just starts pouring in!
And remember ...

Just in case you think this isn't for real, firms like Alexa and others in the top 100 wouldn't be using it (but they are; so what does that tell you?)

If you are wise and want to make your webpages pay you money automatically simply by adding just a simple string of 1-line code to any webpage, then you had best go here immediately:

~~~> http://sheridd.magiccode.hop.clickbank.net

Why the need to RUSH? ... Simple:

The guy giving this out is letting just about another 500 to maybe 600 people at best find out about this, and then he's deliberately going to "pull the rug out from underneath" anyone else trying to get it!

I know, I know ... That sounds very cruel and unfair.

But that's his doing; so rather than argue with him it would probably just be a better idea to just go there and grab it so that at least "you" don't get left out in the rain, right?

But fair warning, in case you stumble upon this too late, just don't be shocked to see it's no longer available.

-Sheri

New Breakthrough "Magic Code" Makes Your Site Money!


Click here for Top Secret Magic Code


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Guy Offering This is Letting Just 500 More in Today:


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Wednesday, October 15, 2008

RoboForm Secures Your Passwords

RoboForm: Learn more...

Thursday, October 9, 2008

Straight Talk For Success (softcover) by Bud Bilanich



Straight Talk For Success (softcover) by Bud Bilanich

Straight Talk for Success is a how to book on career and life success. It covers the five keys to success that author, Bud Bilanich, has devloped in his executive coaching work:

* Self Confidence
* Positive Personal Impact
* Outstanding Performance
* Communication Skills
* Interpersonal Competence

Straight Talk is full of stories that bring these points to life. It also has several checklists that will help readers apply them in their lives and careers. In this book, Bud becomes your guide and mentor for career and life success. He shares with you what he's learned about career and life success and the thing successful people have in common.

Straight Talk For Success (softcover) by Bud Bilanich

The Power of Attitude



The Power of Attitude

Courage is a door that can only be opened from the inside.
-- Terry Neil

Today's quote comes to you from The Power of Attitude: One Little Difference That Almost Always Makes a Big Difference

The Power of Attitude

FREE 212° the extra degree movie DVD with gift book purchase




212 Service

Customer Service Week begins today, October 6th.
Enjoy today’s poem as a reminder that great service requires the extra degree.

“AND THEN SOME…
These three little words are the secret to success.
They are the difference between average people
and top people in most companies.
The top people always do what is expected…
and then some.
They are thoughtful of others,
they are considerate and kind…
and then some.
They meet their responsibilities fairly and squarely…
and then some.
They are good friends and helpful neighbors…
and then some.
They can be counted on in an emergency…
and then some.
I am thankful for people like this,
for they make the world a better place.
Their spirit of service is summed up in these three little words…
and then some.”
~Carl Holmes

212 Service

Ask Data Base

Major Technology Release!

Do you ever wonder what
your visitiors are thinking?
Would you like to find the ONE
secret to converting those visitors into Customers?
You'll redefine the way you do business on the Web!

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Wednesday, October 8, 2008

$100 Million Dollar Challenge

Have you heard about a great contest internet millionaire Russell Brunson is holding?

He wants to make his students a collective $100 Million Dollars and the winner gets a New Corvette!

Here's the video where Russell explains what it's all about:

http://contest.dotcomsecrets.com/sheri

Best part? The training doesn't cost a cent! Yet you'll get plenty of wealth-building information you can use to pay off credit card bills, pay off your car, or even quit your job!

So check it out--I signed up and was amazed at the content Russell has in the site!

Thanks,

Sheri Ducharme

P.S. I forgot to mention: the contest also helps World Teacher Aid which gives children in El Salvador and Ghana, Africa. So sign up today!

http://contest.dotcomsecrets.com/sheri

Wednesday, October 1, 2008

Walk The Talk by Eric Harvey & Steve Ventura



Walk The Talk by Eric Harvey & Steve Ventura

Includes FREE DVD!

About the Author:
Eric Harvey, president and founder of the WALK THE TALK.COM, is a leading expert on Ethics and Values-Based Practices. he is a renowned business consultant and the author of twenty-eight highly-acclaimed books. Steve Ventura is a recognized and respected author, book producer, and award-winning training program designer. His work reflects over 30 years of human resource development experience--both as a practitioner and a business consultant.

Every Monday Matters by Matthew Emerzian & Kelly Bozza



Every Monday Matters by Matthew Emerzian & Kelly Bozza

Every Monday Matters
Hardcover, 144 pages, 7.25"x8.25"

Every Monday Matters by Matthew Emerzian & Kelly Bozza

180 Ways to Build Commitment and Positive Attitude



180 Ways to Build Commitment and Positive Attitude

Today's quote comes to you from 180 Ways to Build Commitment and Positive Attitudes

180 Ways to Build Commitment and Positive Attitude

WALK THE TALK ... And Get The Results You Want (Softcover) by Eric Harvey and Alexander Lucia



WALK THE TALK ... And Get The Results You Want (Softcover) by Eric Harvey and Alexander Lucia

Recommended by Human Resource Executive magazine as a book that should be "read carefully and revisited frequently," this best-selling business book is the cornerstone of the WALK THE TALK® philosophy. A staple for business leaders, this compelling allegory shows how to bring new life to your organization and turn values and ethics into value-added results. Foreword by Ken Blanchard.

WALK THE TALK ... And Get The Results You Want (Softcover) by Eric Harvey and Alexander Lucia

"The most powerful business book since The One Minute Manager. Endorsed by Blanchard and Covey, WALK THE TALK conveys the timeless message you want all of your managers reading today?"

Theodore B. Kinni, Founder
The Business Reader

Softcover, 128 pages, 9 x 6

*************************************************************************************

This foreword, written by Ken Blanchard, is excerpted from Walk The Talk…And Get the Results You Want

My wife Marjorie and I have long preached the value of walking your talk. It seemed so much easier years ago when we were just starting a seminar business. But as business at The Ken Blanchard Companies has grown greatly over the years, we have discovered how hard it is to practice daily what we preach.

We all struggle with the same basic issues in business: how to get our group to perform like a team; how to hire, retain, and manage productive people; how to be more profitable; and how to be in sync with our mission, vision, and values. Surely there exists a little Don Quixote in us all. In our corporate lives we seek solutions to the challenges of competition, downsizing, delegation, quality, and corporate integrity. On occasion, something comes along that clears our minds and lights our paths. Someone looks anew at the ordinary and transforms it into the extraordinary.

Eric Harvey and Al Lucia have done just that with their masterfully written book, Walk The Talk. Don’t jump to conclusions when you read the title. Don’t assume you already understand the concept. As a veteran proponent of the virtues of empowerment, integrity, and quality, I found Walk The Talk to be an “ah-ha” experience. It helped me and Marjorie to put all our concerns for quality and equity in a valuable new perspective. Harvey and Lucia have used a magical allegory to translate difficult concepts and corporate contradictions into personal convictions. Through the character of Clarence, a delightfully mysterious janitor, they invite you into the process of personal discovery so gently that you volunteer for the assignment.

Walk The Talk asks us to look inside – inside ourselves and inside the workings of our organizations. It invites us to slow down and take stock of our resources. We are challenged to become cultivators of the rich resource of people, their fertile minds and hidden talents. It espouses honesty and integrity but goes even deeper – calling us to be better stewards of both our corporate and individual lives.

Walk The Talk is a book about living out our convictions and dealing with our contradictions. Whether the deed or the company is large or small, there is little that goes unnoticed. Delegating, empowering, and turning your beliefs into practice are all integral to walking the talk. I invite you to take your own journey through the pages of Walk The Talk and discover its value for your own life.

Ken Blanchard
coauthor of The One Minute Manager Series

WALK THE TALK ... And Get The Results You Want (Softcover) by Eric Harvey and Alexander Lucia

Sunday, September 28, 2008

Peacock in a Land of Penguins by BJ Gallagher and Warren H. Schmidt



Peacock in a Land of Penguins by BJ Gallagher and Warren H. Schmidt

Just by reading the dedication, I knew I was in for a treat. Dedicated to all who yearn to fly free and show their true colors – and to all who have the wisdom to learn from those who are different, A Peacock in the Land of Penguins is an engaging story of Perry the Peacock’s journey. This corporate fable encourages us to build a culture of creativity so that we can capture the talent, energy, and commitment of all employees.

A Peacock in the Land of Penguins
Hardcover, 125 pages, 6.75" square
By BJ Gallagher and Warren H. Schmidt
Forward by Ken Blanchard

Includes FREE DVD!

Peacock in a Land of Penguins by BJ Gallagher and Warren H. Schmidt

Peer Today, Boss Tomorrow by Laura E. Bernstein



Peer Today, Boss Tomorrow by Laura E. Bernstein

Whether you’re a seasoned supervisor, newly promoted (and wondering "What do I do now?"), or preparing yourself for a future leadership position, this book is for you.

Peer Today, Boss Tomorrow by Laura E. Bernstein

Leadership Lessons



Leadership Lessons Inspirational Kit
includes:
Leadership Lessons Deluxe DVD
3-Minute Inspirational Movie
Screen Saver
Printable Poster
Personal Action Plan
Leadership Lessons Book


Watch This Great Leadership Lesson Movie by Clicking Here!

Saturday, September 27, 2008

The Biggest Launch - TBL

Do you want advanced information about a program, business opportunity, products or services before it is scheduled to be launch to the public? You will Get it here!

Check it out Today, Click Here: http://theBIGGESTLaunches.com/index.php?RefID=1537

Monday, September 15, 2008

The Science of Getting Rich, (with bonus) by Wallace D. Wattles



Science of Getting Rich, The (with bonus) by Wallace D. Wattles

This revolutionary primer on prosperity consciousness has been enriching millions since it was first published in 1910 and was in fact, the inspiration for The Secret.

Categories: Strategy & Business Development, Training Development, Knowledge & Learning, Success

Science of Getting Rich, The (with bonus) by Wallace D. Wattles

Get Over 6,000 Audio Books on Sale of your favorite Authors!

Join Free - 6,000 Audio Book Store Opportunity

Optimal Thinking : 9 Optimal days towards permanent results By Rosalene Glickman, Ph.D



Optimal Thinking : 9 Optimal days towards permanent results By Rosalene Glickman, Ph.D
Be your best in every situation! Maximize your talents, resources, and time. Make the most of every opportunity and optimize your personal and professional satisfaction.

Category: Training & Development, Personal Growth, Knowledge & Learning, Success

Optimal Thinking : 9 Optimal days towards permanent results By Rosalene Glickman, Ph.D
GET Over 6,000 Audio Books on Sale of your favorite Authors!

Join Free - 6,000 Audio Book Store Opportunity

Sunday, September 7, 2008

Leadership Courage by David Cottrell and Eric Harvey



Leadership Courage by David Cottrell and Eric Harvey

The proposition that optimism leads to success is not just a theory, it’s a researched-based fact. Martin Seligman, a psychologist at the University of Pennsylvania, has proven that optimists are more successful than equally talented pessimists – in business, education, sports, and politics. The excerpt that I’m sharing today, from Leadership Courage, reminds us why it’s important to Be Optimistic.

Leadership Courage: Leadership Strategies for Individual and Organizational Success

This hard-hitting book covers some of the tough tasks and responsibilities of every leader. And, most importantly, it gives the reader the techniques to be the best he/she can be!

Leadership Courage by David Cottrell and Eric Harvey

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Generations Working Together by Laura E. Bernstein



Generations Working Together by Laura E. Bernstein

A 212° Rule
Adopting “The Platinum Rule”

Most people are familiar with the timeless “Golden Rule” – Treat others the way you would like to be treated. And while it is truly a wonderful guide to our human interactions, that tenet does have one basic flaw. Since people are unique individuals with varying needs, desires, and perspectives, some folks may not want to be dealt with in the exact same manner as you do.

Certainly, like you, everyone else at work expects to be treated fairly – with dignity and respect. We all want to be listened to, to have our ideas and concerns considered, and to feel that we (and our work) truly matter. But how we’d like those universal expectations to be met is where we tend to differ. For every person who enjoys public praise, there’s someone else who prefers to be recognized privately. For every team member who wants direct and candid feedback, there’s another who likes the medicine with a little sugar. For every person who wants to lead, there is someone else who operates best as a committed follower. For every colleague who…oh well, you get the picture.

Bottom line: There are no clones of you floating around out there. So, rather than treating others the way you want to be treated, consider treating them the way THEY want to be treated. That’s called “The Platinum Rule” – and it’s one of the very best guides for improving intergenerational relationships.

Think of the people you work with and for. What behaviors do they engage in? How do they tend to get their work done? What seems important to them? What generational characteristics do they exhibit? What are their obvious likes and dislikes? By answering these questions, you’ll develop a feel for what makes your colleagues ‘tick.’ Then, use that information to enhance your daily interactions.

Now, turn up the heat…212°

Generations Working Together by Laura E. Bernstein

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Sunday, August 31, 2008

What To Do When CONFLICT HAPPENS By Eric Harvey and Steve Ventura



What To Do When CONFLICT HAPPENS By Eric Harvey and Steve Ventura

Help your people become PROBLEM SOLVERS!

Conflict between team members is inevitable. Sooner or later, somebody will get in “a beef” with someone else – and there’s a good chance they won’t have a clue what to do about it. As a result, they’ll likely either:

• Explode in a fit of anger – making things even worse.
• Let the problem fester and eventually impact others.
• Complain to others about the people they have a problem with.
• Retaliate by bothering those that disturbed them.
Sound familiar? Well, it doesn’t have to be that way – and this handbook will help you change it!

What To Do When CONFLICT HAPPENS encourages employees to take “ownership” of their own problems. It provides team members with the skills and techniques necessary to resolve interpersonal issues they face at work. And, it includes proven leadership strategies for enhancing workplace cooperation and problem solving.

Don’t wait. The cost of poorly handled conflict is too high. Give everyone in your organization a copy … TODAY!

Softcover, 48 pages, 9 x 6

What To Do When CONFLICT HAPPENS By Eric Harvey and Steve Ventura


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The Secrets of Meeting Magic ... Revealed by Tony Jeary and George Lowe



The Secrets of Meeting Magic ... Revealed by Tony Jeary and George Lowe

There is no magic in magic,
it's all in the details.
-- Walt Disney
Today's quote comes to you from The Secrets of Meeting Magic Revealed: How To Get The Most Out Of Your Next Meeting

The Secrets of Meeting Magic ... Revealed by Tony Jeary and George Lowe


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Monday Morning Customer Service by David Reed and David Cottrell



Monday Morning Customer Service by David Reed and David Cottrell

Practical tips to increase customer satisfaction,
loyalty, and retention

Today’s excerpt is from Monday Morning Customer Service, an inspirational story about a manager and his mentor. Below, you’ll find a summary checklist from their first mentoring session.

Listen Up:

Customer service is critical to a successful operation. Most unhappy customers will not tell you they were not pleased, but will simply take their business elsewhere.

It is a good investment to spend resources in an effort to retain your existing customers. Your best customer is your current customer.

It is important to have a complete closed-loop process to gather feedback, take action, and then respond to the customer.

Use a combination of internal-feedback tools and external resources to obtain a good balance of data. An independent assessment is a good way to obtain an accurate picture of how you are doing.

All leaders should schedule regular time with frontline workers and customers to stay in touch with the issues and challenges.

Monday Morning Customer Service by David Reed and David Cottrell


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Finish Strong by Dan Green



Finish Strong by Dan Green

This Friday, millions will tune in to the Opening Ceremony of the 2008 Summer Olympic Games. With over 10,000 athletes from more than 200 countries around the globe, the Olympics is an event which truly brings the world together. We will watch, wait, and wonder: Who will persevere? Who will take home the gold? Who will finish strong? Capturing the spirit of the Olympics, today’s excerpt tells the inspirational story of one Olympian who chose to finish strong.

WATCH FINISH STRONG VIDEO HERE!

Finish Strong by Dan Green


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Creating Wealth By Robert G. Allen



Creating Wealth By Robert G. Allen

In this completely revised edition of his classic bestseller Creating Wealth , Allen gives you the basic principles that you need to stop thinking poor and start growing rich by developing a wealthy mindset.

Category: Success, Finance & Investment, Economics

Creating Wealth By Robert G. Allen

Over 6,000 Audio Books on Sale of your favorite Authors!

Join Free - 6,000 Audio Book Store Opportunity


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Getting Away From The Hype by Brooklyn Porter



Getting Away From The Hype by Brooklyn Porter

Getting Away From The Hype contains the important, easy-to-use information needed to generate the wealth you deserve!

Category: Finance & Investment, Starting a Business, Strategy & Business Development, Training & Development

Getting Away From The Hype by Brooklyn Porter


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You're Hired by Bill Rancic



You're Hired by Bill Rancic

Being on The Apprentice made Bill Rancic an overnight celebrity. But his winning strategies were developed long before that, and in You're Hired, he uses examples from his own life to prove that the secrets of success can be found within us all.

Categories: Success, Biography, Business, Business Strategy & Business Development

You're Hired by Bill Rancic


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End of Poverty, The: Economic Possibilities for Our Time by Jeffrey Sachs



End of Poverty, The: Economic Possibilities for Our Time by Jeffrey Sachs

Hailed by Time as one of the world’s one-hundred most influential people, Jeffrey Sachs is world-renowned for his work around the globe advising economies in crisis. He has advised a broad range of world leaders and international institutions on the challenges of hyperinflation, disease, post-communist transition, and extreme poverty. Now, at last, he draws on all he has learned from twenty-five years of work to offer a uniquely informed vision of the keys to economic success in the world today and the steps that are necessary to achieve prosperity for all.

Marrying vivid, passionate storytelling with profound, rigorous analysis, Jeffrey Sachs first lays out a clear conceptual map of the world economy. He explains why, over the past two hundred years, wealth has diverged across the planet and why the poorest nations have so far been unable to improve their lot. He explains how to arrive at an in-depth diagnosis of a country’s economic challenges and the options it faces. He leads readers along the same learning path he himself followed, telling the stories of his own work in Bolivia, Poland, Russia, India, China, and Africa as a way to bring readers with him to a deep understanding of the challenges faced by developing countries in different parts of the world. Finally, he offers an integrated set of solutions to the interwoven economic, political, environmental, and social problems that most challenge the world’s poorest societies and, indeed, the world.

Category: Economics

End of Poverty, The: Economic Possibilities for Our Time by Jeffrey Sachs


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Saturday, August 30, 2008

Three-Dimensional Interviewing by Rich Layton, Paul Shay, and Matt Terronez



I'm continually amazed at the number
of business people I meet who complain
about spending "so much time" selecting a
new employee, yet are often willing to
spend twice that time researching
a new copy machine.
-- Barbara "BJ" Gallagher


Three-Dimensional Interviewing by Rich Layton, Paul Shay, and Matt Terronez

Today's quote comes to you from Three-Dimensional Interviewing: Hiring for Capability, Commitment, and Chemistry

To learn about this book and our full range of personal and professional development resources, please visit us at: Walk The Talk

Three-Dimensional Interviewing by Rich Layton, Paul Shay, and Matt Terronez

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ClickBank Affiliate Marketing Opportunity




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Way To Grow by Linda Galindo


Way To Grow by Linda Galindo

Weekly tips to help you and your colleagues become more effective and respected leaders.

Today's Topic: A Garden of Employees

Think of your employees as orchids, daisies, and weeds. Think of yourself as the gardener whose job it is to nurture them to full bloom.

If you could choose the employees you’d most like to work with every day, would you select:

Orchid employees, who need you to stick close enough to ensure they get just the right amount of – but not too much – sunlight, water, and humidity (read that: directions, feedback, and praise), or else they’ll wither and die?

Daisy employees, who can yield voluminous blooms (excellent work) in a wide range of temperatures (situations), but still need you to check in every now and then to make sure they are getting adequate water, sunlight, and circulation (coaching, feedback, and opportunity)?

Or weed employees, who can fend for themselves in almost any situation, leaving you plenty of time to tend to the needier plants in the garden?

When it’s put to them that way, most managers say they would welcome a garden full of weeds.

Way To Grow by Linda Galindo

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Friday, August 29, 2008

The Manager’s Communication Handbook by David Cottrell and Eric Harvey



Nothing is so simple that it cannot be misunderstood
-- Freeman Teague, Jr.


The Manager’s Communication Handbook by David Cottrell and Eric Harvey

Today's quote comes to you from The Manager's Communication Handbook: A Practical Guide to Build Understanding, Support, and Acceptance

To learn about this book and our full range of personal and professional development resources, please visit us at: Walk The Talk
The Manager’s Communication Handbook by David Cottrell and Eric Harvey

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Thursday, August 28, 2008

Talk Ain't Cheap... It's Priceless by Eileen McDargh


Today's quote comes to you from Talk Ain't Cheap…It's Priceless!, written by Eileen McDargh: Connecting in a Disconnected World

To learn about this book and our full range of personal and professional development resources, please visit us at: Walk The Talk

Book Introduction

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Thursday, August 14, 2008

The WALK THE TALK Customer Service Tool Kit



The WALK THE TALK Customer Service Tool Kit

Practical tips to increase customer satisfaction,
loyalty, and retention

* ELIMINATE THE NEGATIVES. Make a conscious effort to minimize the use of negative words and phrases in your service interactions. Customers do not appreciate words like: can’t, won’t, don’t, not, no, and sorry. You need to look for every opportunity to say: can, will, do, yes, you bet, and absolutely.

* LISTEN TO YOURSELF. Periodically tape-record your side of customer service phone calls. (Set the microphone close to your phone so you’ll pick up your voice, but the customer won’t be heard or recorded.) Play the tapes and analyze your performance. Hear yourself as the customer heard you. What did you do poorly that you need to correct? What did you do well that you need to continue doing? Consider asking a few coworkers to listen to the tape and give you feedback.

* Little Things: Southwest Airlines insists on capitalizing the word “customer” wherever it is used – in ads, brochures, the annual report, etc. The practice may seem picayune, but what better way to flag employees and the public that the Customer matters. ~Fortune Cookies, Vantage Books

The WALK THE TALK Customer Service Tool Kit

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Tuesday, August 12, 2008

Teach Your Children Well Kit



Teach Your Children Well Kit

A powerful resource to help both parents and teachers make a positive difference with children.

Includes the:

Listen Up Teacher Handbook
Because Our Children Are Watching inspirational movie DVD and Screensaver

Teach Your Children Well Kit

To Watch Teach Your Children Well Video, CLICK HERE!

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Monday, July 21, 2008

The Simple Truths of Service



The Simple Truths of Service

Best-selling authors Ken Blanchard and Barbara Glanz have written a book that any company can use to reshape their culture around serving the customer. Designed by Michael McMillan (The Race and Paper Airplane), this book will become a customer-service classic. This story will grab your heart and get your creative juices flowing on ways to create "customer enthusiasm" in your organization.

"Once in a great while you read something that bypasses the brain and goes straight to the heart. The Simple Truths of Service is that book... and then some!"
— Mac Anderson, founder of Simple Truths and Successories

The Simple Truths of Service

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Blue Ocean Strategy By W. Chan Kim and Renee Mauborgne



Blue Ocean Strategy By W. Chan Kim and Renee Mauborgne

“Don’t Compete with Rivals—Make Them Irrelevant!” Winning by Not Competing! This International Bestseller up-ends traditional thinking with principles and tools to make the competition irrelevant...

Blue Ocean Strategy By W. Chan Kim and Renee Mauborgne

Categories: Strategy and Business Development, Marketing, Sales

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Often Wrong, Never in Doubt by Donny Deutsch



Often Wrong, Never in Doubt by Donny Deutsch

This is an inspirational book from one of America's most colorful and exciting entrepreneurs. Donny Deutsch lays out the core principles that propelled him to create tremendous wealth, build a huge and influential business, and become a national personality...

Often Wrong, Never in Doubt is an inspirational book from one of America's most colorful and exciting entrepreneurs. Donny Deutsch lays out the core principles that propelled him to create tremendous wealth, build a huge and influential business, and become a national personality. Using inside stories of the media, the advertising industry, and a youth spent growing up on the streets of New York, Donny gives the commonsense bottom line that he has learned along the way, broken down into real, relevant and inspiring lessons that will be useful to everyone from the front-line sales person to the middle manager to the successful corporate executive.

Under Donny Deutsch's leadership as Chairman & Chief Executive Officer of Deutsch Inc., the company has grown into the nation's premier cutting-edge advertising agency. Donny recently launched a hip and irreverent CNBC talk show, The Big Idea with Donny Deutsch, which examines issues in pop culture, business, politics, the arts, and sports. He is also Managing Partner of the independent film production company Deutsch Open City. In presidential politics he was a lead member of the successful Clinton/Gore communications team. A graduate of the Wharton School at the University of Pennsylvania, Donny now serves on two prestigious boards: UPenn School of Social Work's Executive Committee and the Michael J. Fox Parkinson's Foundation's Board of Directors.

Peter Knobler has written best-selling books with James Carville and Mary Matalin, Kareem Abdul-Jabbar, Governor Ann Richards, NYPD Commissioner Bill Bratton, and Sumner Redstone, among others. Peter is the former editor of Crawdaddymagaim. He lives with his wife and son in New York City.

Often Wrong, Never in Doubt by Donny Deutsch

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Thursday, July 17, 2008

How to Lead From a Distance by Debra Dinnocenzo



How to Lead From a Distance by Debra Dinnocenzo

Weekly tips to help you and your colleagues become more effective and respected leaders.

Today's Topic: Managing Performance in the Virtual Workplace

The virtual work environment provides unique performance management challenges. Addressing these proactively will have a positive impact on productivity, morale, and results. At the same time, the virtual workplace offers some distinct advantages to the performance management and evaluation process.

Gone are the days of “face time” and the perceived sense that you know they’re working because you can see them sitting at their desk or workstation. In reality, the way you know that someone is working – and doing the right things the right way –is to have clear outcomes. In other words, you don’t really know that work is getting done unless you know what’s expected, how it’s to be done, and how it will be measured. This is where the virtual workplace has a positive impact on your need to manage performance effectively by requiring that clear expectations, behaviors, and measures be defined.

When team members work remotely, you can’t totally control how they do their jobs, but you still need to manage their overall performance and results. It can be difficult – for leaders and employees – to discuss performance issues from a distance. Having a clear process with specific steps provides a guide and keeps everyone on track.

How to Lead From a Distance by Debra Dinnocenzo

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Monday, July 14, 2008

Quick Start Seminar Success System, The, by By David R. Portney



Quick Start Seminar Success System, The, by By David R. Portney

Seminars are the fastest, easiest and most fun way to increase business and double your income.

BUT, there are dozens of important details to attend to - miss only one and you risk chaos and disaster!

The Quick Start Seminar Success System™ gives you peace of mind - just listen to each "easy action step" and complete one at a time at your own pace.

It's simple and easy. You'll truly quick-start your seminar success.

Quick Start Seminar Success System, The, by By David R. Portney

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Categories: Success, Knowledge and Learning, Training and Development,Sales and Personal Growth


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Thursday, July 10, 2008

Ouch! That Stereotype Hurts by Leslie Aguilar



212° Language

When you are trying to get your message across to a broad audience, you need to use language that includes and demonstrates respect for everyone. The words you choose send messages about who is included, and who is not. An obvious example is gender language. Gender-inclusive language seeks to eliminate stereotyping, to promote equitable treatment for men and women, and to include, rather than exclude, listeners based on gender. Consider the following statement:


“A good leader understands his strengths and weaknesses. This applies to all professions – whether you are a policeman, a fireman, a teacher, a salesman, or even the CEO or Chairman of the Board.”

What do you think? Does this statement include men? Women? Both? How do you know? There is confusion and disagreement about whether women are included or not. This is unneeded static in the communication. When you want to send a message that includes everyone, you have a choice to use language that is inclusive of all people.

Now, turn up the heat…212°

Ouch! That Stereotype Hurts by Leslie Aguilar

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Sunday, July 6, 2008

It's Your Ship By Captain D. Michael Abrashoff



It's Your Ship By Captain D. Michael Abrashoff

Read by the author

BUSINESS IS WAR, ARE YOU IN SHAPE TO FIGHT THE NEXT BATTLE?

In the U.S.Navy, preparedness is everything-and the lives of sailors and the safety of the nation are at stake. But when Captain D. Michael Abrashoff took over the USS Benfold, the high-tech fighting ship was anything but ready. Morale was low and performance was poor. Abrashoff had to make changes quick. In this remarkable book he tells how he transformed the USS Benfold into an award-winning model of efficiency and success. Along the way, Captain Abrashoff offers real-world leadership advice for any business:

Start with yourself-As the Benfold's new captain, Abrashoff had to radically revamp his own leadership style to meet his goals for his ship.

See your ship through the eyes of your crew-The Benfold sailors had some legitimate gripes…and some remarkable new ideas.

Communicate, communicate, communicate-His crew would eventually call him "Megaphone Mike," since they heard from him so often.

Standard procedures be damned! Abrashoff made moves that defied traditional Navy protocols.

Guess what? They worked!

It's Your Ship By Captain D. Michael Abrashoff

Category: Management, Leadership

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Sunday, June 29, 2008

Marketing Dot Com Secrets

Marketing Dot Com Secrets

↑ Grab this Headline Animator



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Sunday, June 22, 2008

Skip The Mistakes By Brooklyn Porter



Skip The Mistakes By Brooklyn Porter

When you learn about the 10 most common mistakes of internet marketing, you will easily be able to avoid them like the plague. We teach you what to avoid and how to turn these negatives into easy cash on your website!

Skip The Mistakes By Brooklyn Porter


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How to Get Your Point Across in 30 Seconds or Less By Milo O. Frank



How to Get Your Point Across in 30 Seconds or Less By Milo O. Frank

Whether you are writing a letter or memo, making a speech, asking for a raise or promotion, making a point, or closing a sale. HOW TO GET YOUR POINT ACROSS IN 30 SECONDS OR LESS is an invaluable training tool for both business people and professionals. You will be amazed at your enhanced effectiveness when you discover how to use the 30 second message to get exactly what you want.

How to Get Your Point Across in 30 Seconds or Less By Milo O. Frank

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Saturday, June 21, 2008

Cyber Law By William Brand



Cyber Law By William Brand

So how do these courageous, confident businesspeople (the ones who DON’T get into major trouble with the FTC) set up an effective business model? And how do they wade through the huge number of laws surrounding business? How do they make these laws work for them while still protecting their liability and their clients? And, more importantly, how can you make those laws work for YOU?

Cyber Law By William Brand

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Thursday, June 19, 2008

Ready, Fire, Aim: Zero to $100 Million in No Time Flat by Michael Masterson



Ready, Fire, Aim: Zero to $100 Million in No Time Flat
by Michael Masterson

New ways to counteract stress: let Mike George show you the way to inner contentment. With his vast experience as a stress counsellor, Mike provides innovative ways to break the pattern of stressful thinking. This audio is a combination of informative discussion and relaxing commentaries.

Ready, Fire, Aim: Zero to $100 Million in No Time Flat
by Michael Masterson

Category: Stress Management, Business Development, Starting a Business

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Monday, June 9, 2008

Building Customer Loyalty




Practical tips to increase customer satisfaction,
loyalty, and retention

Resourcefulness…IN ACTION!

Keep resource files. Tuck away useful information on things your clients may be interested in: Tips and tricks on everything from writing a marketing plan, to removing a stain from a tie, to “cures” for the common cold. Train your eye to spot things that will be useful to the kinds of customers you serve.

Become a pro at doing research on the Internet. If a customer expresses interest in something you don’t already know, learn how to find it quickly and easily, and get it to him or her.

If you serve other businesses (business-to-business), start reading the trade publications your clients read. Keep up on trends in their industry so you’ll know more about the challenges they face. Become familiar with their marketplace, and you’ll have information to help you add value.

Building Customer Loyalty

Ever ask the question: "How many customers do we lose every year?" Chances are you haven't. Most businesses are so busy trying to get new customers in the front door that they pay far too little attention to the ones that are walking out the back!

Whether you're challenged by today's "soft" economy or you've been able to hold your own, one thing's for sure: Customer Loyalty remains the key to your business success. Your customers ARE your bottom line. And if their business goes elsewhere, so will your profits!

This handbook will help you prevent that! The proven concepts found in these pages will heighten everyone's awareness of the importance of Customer Loyalty ... and equip them with techniques and strategies for building it.

Building Customer Loyalty

The WALK THE TALK Customer Service Tool Kit
The perfect tool to help everyone in your organization deliver "Best-In-Class" customer service!

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Sunday, June 8, 2008

I Should Have Been at Work By Des Lynam



I Should Have Been at Work
By Des Lynam

I Should Have Been at Work is the frank and opinionated story of the man behind the myth. Famously guarded about his private life, Des sets the record straight on all the stories that have been written about him, giving a unique view of life at the very top of his career – the personalities, the feuds, tragedies and glory.

One of the most accomplished broadcasters of his generation, Des Lynam has graced our screens for more than thirty years.At the BBC, Des covered World Cups and European Championships; many Wimbledons; seven Olympic Games, including the Israeli shootings in Munich; travelling the world; and following his hero Muhammad Ali to fights in Zaire, Malaysia and the USA.

Here he tells of the highs and the lows, the programmes he turned down – and the ones he wished he had! He also offers a candid account of life behind the scenes at the BBC – and of his five years at ITV, his reasons for going there and why his decision was justified but in other ways disastrous. This is the real Des: honest, warm, funny and brilliant – the man a whole nation has taken to heart.

I Should Have Been at Work
By Des Lynam

Catagory: TV & Film, Autobiography, Sports

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Thursday, June 5, 2008

Top 10 Excuses for NOT Giving Recognition



Tips to help you and your colleagues become more effective and respected leaders.

Today's Topic: Top 10 Excuses for NOT Giving Recognition


“I don’t know how."
No doubt this can be an honest and valid concern. Most folks never receive any type of training on giving recognition. But, it is a skill that can be learned.

“I don’t have time."
For sure, most of us have more stuff to do than time to do it in. But somehow we all manage to do the things that are really important to us. Maybe, you just haven’t made recognition high enough of a priority. Besides, how much time does it take to say, “Thank you”?

“People don’t care about it all that much.”
Yeah, right! Okay, if you look hard enough, maybe you can find one or two people who couldn’t give a flip about being recognized. But for every person like that, there are hundreds who like being stroked for their efforts and contributions. Play the odds.

“It’s not MY job!”
Think that giving recognition is strictly a top-down thing that only bosses are responsible for? THINK AGAIN! It’s one of the biggest reasons why recognition doesn’t happen as often as it could. Fact is, supporting an environment in which people are acknowledged and truly appreciated is everyone’s job.

“I don’t believe in rewarding people for just doing their jobs!”
Me neither! A “reward” is something special and should be reserved for special achievement. But recognition is an acknowledgement, a favorable notice, and a reinforcement that increases the likelihood that people will keep doing their jobs…and making work that much easier for you!

“It becomes meaningless if done too much!”
Maybe so, but most organizations have a looooooong way to go before the meter reads “Too Much Recognition Happening Here.” Actually, it’s insincerity rather than quantity that tends to devalue recognition.

“I’m very limited in what I can do.”
Chances are that you’re limited mostly by untapped imagination. Okay, so you don’t control or even have access to money and formal award programs. Those only represent the tip of the recognition iceberg, anyway. Get creative!

“Sometimes it’s awkward and uncomfortable.”
So was the first time you drove a stick shift! But the more you did it, the easier it got (hopefully). And the more you liked doing it! If you’re uncomfortable with recognition, there’s a good chance you’re not doing it enough. Go forth and PRACTICE!

“People will think they’ve ‘made it’ and stop working hard.”
NOT! Think about it: Do you slow down when others show appreciation for your contributions? Enough said on this one.

“I don’t get it. Why should I give it?”
Because it’s the right thing to do! You know how it feels to have your efforts and achievements overlooked. You know how it feels to be taken for granted. It stinks! Don’t let one wrong become your rationale for doing another.

Today’s lesson is from 180 Ways to Walk the Recognition Talk: The How-To Handbook for Everyone

by Eric Harvey
Walk The Talk

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Wednesday, June 4, 2008

144 Ways To Walk The Talk



144 Ways To Walk The Talk
by Eric Harvey and Alexander Lucia

212° Problem Solving

When solving problems…

Adopt the Solution-Plus-One Rule – develop and consider at least two solutions for every issue or problem.

* Conduct a pro vs. con analysis on all proposed solutions. Consider all relevant facts, issues, and perceptions. Eliminate those with significantly more downsides.

* Avoid negative returns by making sure the ultimate cost of the solution (money, time, effect on others, etc.) is less than the cost of the problem.

*Search for winning solutions whenever possible. Adopt those solutions through which the most people are positively affected and the fewest negatively affected.

* Now, turn up the heat…212°

A must have for anyone striving to provide ethical, values-driven leadership. This quick-reference handbook is packed with 144 proven techniques and practical strategies for turning workplace values into daily practice. Enhance quality and customer service, build collaboration and teamwork, encourage productive, integrity-based performance, and much more!

"It's not enough to just set values or talk values ... you have to DO values! And this book gives us a way to do that on a daily basis."

Dottie Gandy, President
Zebra Enterprises

144 Ways To Walk The Talk

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Monday, June 2, 2008

List Dot Com

Dont-Touch-My-Ads.com is a great Ad exchange where you do not need a website to get your ads out. Many people find it some of the most effective ways to advertise when you have no website. There are over 10,000 members that can see your ads. If you are not a member sign up here.










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Acing Job Interviews



Acing Job Interviews
By Billy Brand

Don’t you wish there was a complete guidebook letting you know exactly what you need to do – and what you shouldn’t do – before, during and after that nerve-wracking job interview? Wouldn’t you like to make an outstanding first impression – every time? Well now you can! The exciting new career ebook Acing Job Interviews gives you step-by-step instructions on how to ace that job interview and get the position you want. These critical lessons aren’t taught in schools or colleges. Our authors spent months compiling data from leading career sources and packing the most important pieces into one, outstanding 57-page ebook dedicated to acing job interviews.

Did you know that highly qualified candidates lose jobs everyday due to simple and avoidable interview mistakes? These people haven’t planned ahead, dressed inappropriately, gave a bad first impression or offended the interviewer in some way. If you’re actively looking for a new job, passively seeking a move up the career ladder or simply need a refresher course, this new ebook is perfect for you. If you’re helping your children, friends or family members step into the job market for the first or the fiftieth time, Acing Job Interviews is an excellent, practical and thoughtful gift!

How to Ace any Interview and Get Your Dream Job

Acing Job Interviews is the perfect career companion for anyone actively seeking a new job, or for smart men and women preparing for the unfortunate event of a job loss. When it comes to career know-how and advancement skills, you can never know too much. Acing Job Interviews shows you:

- How to Dress For Success
- How To Make a Powerful and Lasting First Impression
- Ways To Carry Yourself With Confidence
- How To Maximize Your Speech

And that's just scratching the surface. Read on to see what else Acing Job Interviews will show you.

- What Questions To Ask During The Interview
- Ways To Prepare For The Top 10 Interview Questions
- How to Impress Potential Employers During Your Interview
- Professional Ways To Follow-up and Get Ahead of Your Competition
- The Importance of Your Thank You Letter – And What To Say
- How To Prepare For The Big Day
- Ways To Ace The Critical Phone Interview
- What To Expect During A Lunch Interview
- Questions Your Interviewer Can’t Ask You – And How To Protect Your Rights
- How To Plan For Your First Interview Out of College
- Best Practice Interviewing Skills After a Lay-Off
- Ways To Handle Money and Salary Negotiations
- What to Bring To The Interview
- What You Should Never Do During An Interview

Job Interviewing 101: What Your Mom Never Taught You

Because the job interview is so crucial to landing the job, we’ll show you ways to fine-tune your communication skills, explain what you should wear during the interview, discuss proper interview grooming skills and smart ways to build your self-confidence and enthusiasm, plus so much more. Acing Job Interviews tells you what you need to do before the interview to prepare – from conducting company research to acquiring just the right amount of sleep.

Acing Job Interviews gives you answers to all of the questions you’ve always had, but didn’t know who to ask. Learn how early you should arrive at your interview. Find out what you should do before, during and after an important phone interview (Yes, phone interviews are just as significant as face-to-face meetings). Plus, find out what special technology can subliminally convey a positive impression – and what can sabotage it. Learn key table manners and etiquette tips for conducting a lunch interview. Learn how to select the right restaurant and what to bring along.

“How’s Your Health” And Other Questions An Interviewer Can’t Ask You

Did you know that potential employers could be sued for asking certain questions during a job interview? Know which questions put them (and you) at risk, and why your answer could cost you a job. Wise career seekers stay on top of everything, preparing the best answer before potentially harmful information is revealed. While it’s important to build a comfortable rapport, it’s just as important to know your rights and withhold data.

Acing Job Interviews reveals the kinds of questions you should dodge, and why. We’ll show you professional responses that won’t offend your interviewer while still protecting your privacy.

Category: Success, Personal Growth, Interpersonal Skills, Motivation, Training & Development

Acing Job Interviews

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Thursday, May 29, 2008

Want to Trade Forex but don’t know where to start?



Want to Trade Forex but don’t know where to start?

I had never heard of forex trading, I knew nothing about financial markets, stocks, shares, currency trading or any other type of investing. By leaving your computer on and watching your forex robot trade for you is what this system does ! That’s right all you have to do is leave your computer on and watch the money roll into your bank account.

I know this may sound like a dream, but with this brand new forex system you can make dreams become a reality. I’m not talking about making a few hundred dollars here and there I’m talking about making thousands of dollars each and every month by simply leaving your computer on.

How can this be so you may ask? Well with the advancements in technology it is now possible to have an actual intelligent forex ROBOT trade the market for you, there is no need for you to have any skill, knowledge or even intelligence to use this system all that is required is that you can follow 4 simple steps, set up your account and set your forex robot to work.

This is fast becoming the most popular home based business opportunity on the net today, and with good reason. Due to advancements made in the internet and programming technology sectors, what was once limited to the major banks and blue chip companies has been brought into the homes of the nations. There has never been an easier way to profit from home and I urge you to grab this opportunity with both hands it may not be around for ever !!

You can find the forex system using the link below, It takes around 5 minutes to set up so what are you waiting for?......

Yes I want to trade forex for a living. Click Here to take me to the FOREX TRACER.


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Ouch! That Stereotype Hurts

Ouch! That Stereotype Hurts

Weekly tips to help you and your colleagues become more effective and respected leaders.

Today's Topic: Communication Recovery – Six Step Model

Have you ever said something unintentionally offensive and wished you could take it back? If so, you know how awkward it feels when communication goes awry. And it does from time to time. Even with the best of intent to be inclusive, you might say something biased, stereotypical, or exclusionary. You can choose to ignore it and hope no one notices. (Guess what – it was noticed!) Or, you can employ a strategy for recovery.

“Communication Recovery” involves acknowledging your mistake, sincerely apologizing, and then moving on in a more inclusive way. Communication Recovery is an underutilized skill. When things go wrong in communication, many people shy away from trying to recover. They are afraid of making things worse. They don’t know what to do. The good news is Communication Recovery is possible, it’s not that difficult to do, and it has a big payoff.

Communication Recovery allows you to acknowledge your mistake when things go wrong – when you have unintentionally demeaned, discounted, or excluded others. This gives you the chance to rebuild communication with your listener(s) and enhance your own credibility. Communication Recovery includes six quick steps and takes thirty seconds or less. It’s relatively painless.

1 ~~ Accept the Feedback – Give some sign that you are open to the input, such as listening to and thanking the gift giver.
2 ~~ Acknowledge Intent and Impact – The most important thing here is to recognize the negative impact of your statement or behavior on the listener, regardless of your good intent.
3 ~~ Apologize – Say “I’m sorry” or “I apologize,” and do so sincerely.
4 ~~ Ask Questions for Clarification – If you don’t understand the feedback you’ve been given, ask questions for greater clarity.
5 ~~ Adjust / Change – State or demonstrate what you will do differently. A clear sign that you’ve accepted the feedback is to not repeat the offense.
6 ~~ Move Forward – Recovery is a quick process. You don’t need to linger. Move on once the listener is ready.

Of all of these, Accept the Feedback and Apologize may be the most powerful. In its simplest form, recovery sounds like this:

“Thanks for telling me. I’m sorry.”

Today’s lesson is from OUCH! That Stereotype Hurts: Communicating Respectfully in a Diverse World

by Leslie Aguilar

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Wednesday, May 28, 2008

The Strangest Secret



The Strangest Secret

The book, audio CD and movie DVD set of Earl Nightingale's classic, The Strangest Secret, earned the 1st Gold Record for the spoken word, with sales exceeding one million copies. Nightingale, known as the "dean of personal development," reveals how he discovered and lived the secret to success.

For the first time, Earl Nightingale's famous words written in 1957 are presented in a beautifully designed gift book with a CD of his original recording. This inspirational message is as timely today as it was when first written. The book, audio CD and movie DVD set is a great gift to inspire anyone in your organization to truly understand how to get from where you are to where you want to be.

"For all of us, there are turning points in our lives. One of mine was the first time I heard The Strangest Secret in 1964. It was then, and still is, the most powerful and thought-provoking message I've ever heard."

— Mac Anderson, founder, Simple Truths and Successories

Watch This Video!

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Tuesday, May 27, 2008

Customer Service Video

The following tip comes from The Simple Truths of Service: Inspired by Johnny the Bagger, written by Barbara Glanz.

Every one of you can make a difference and create meaningful memories for your customers that will motivate them to come back. How?

Put your personal signature on the job.

Go home tonight and think about something you can do for your customers to make them feel special – a memory that will make them want to come back and shop at your store again.

To see The Simple Truths of Service inspirational movie, Click Here!

Check Out These Customer Service Resources From
WALK THE TALK
http://www.walkthetalk.com/salescustomer-service-c-3.html?SRC=177

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Saturday, May 24, 2008

Generations Working Together



Generations Working Together
by Laura E. Bernstein

Weekly tips to help you and your colleagues become more effective and respected leaders.

Today's Topic: Accepting Your “Mutual Rightness”

As humans, our values and perspectives are shaped by the myriad of people, experiences, environments, and events we encounter during our formative years (our youth). We’re all natural “products of our times.” And as such, with very few exceptions, each of us is normal … each of us is RIGHT—regardless of how we may vary from others.

Certainly, there are times when differing viewpoints are unacceptable. Take, for example, the small handful of people who believe it’s perfectly okay to lie, cheat, steal, and disrespect their way to success. No matter how you cut it, those folks are just plain wrong and should not be tolerated, much less condoned. But, we all know that they are the extreme exception rather than the general rule. For the most part, being “different” does not make you wrong—it just makes you different. And that’s something all of us need to come to grips with and accept.

Just as your beliefs are appropriate and correct for you, coworkers who don’t share your views have beliefs, mindsets, and attitudes that are equally appropriate and correct … for them. Ignore this fact—label them WRONG—and you’ll self-righteously presume that they need to change (and stubbornly wait for them to do it). But acknowledge and accept that they are as right as you are, and you’re more likely to pursue more respectful and collaborative ways of working together through which everyone wins.

“No two people are exactly the same. So, if being different was to equal being wrong, EVERYONE would be wrong—including YOU!”
—Steve Ventura


Generations Working Together
by Laura E. Bernstein

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Rich Dad's Advisors, Vol.1 By Bill Ratner



Rich Dad's Advisors, Vol.1 By Bill Ratner

THE ABC'S OF BUILDING A BUSINESS TEAM THAT WINS, by Blair Singer and read by Jim Ward: Great champions have one thing in common: They know how to work as a team. THE ABC'S OF BUILDING A BUSINESS TEAM THAT WINS offers a set of simple, powerful rules to govern the internal behaviors of businesses, organizations, families, and individuals, and will guide readers to create championship results any time, any place.

OWN YOUR OWN CORPORATION by Garrett Sutton, Esq. with an introduction by Robert T. Kiyosaki: Listeners will learn how private citizens can take advantage of self-incorporation, which can not only save thousands of dollars in taxes, but can also help protect their homes, savings, and family assets from the potential attack of creditors. With topics ranging from management control and avoiding disputes to flexibility of decision making, taxation, and start-up funding, Attorney Garrett Sutton offers the secrets and strategies listeners need to advance their financial and personal goals.

SALESDOG by Blair Singer and read by Bill Ratner with an introduction by Robert T. Kiyosaki: Different workers have the personality traits of different breeds of dogs. This is the idea behind a clever business program in which sales expert Blair Singer reveals how anyone can learn what their natural strengths and weaknesses are in order to achieve the best possible results. Once a person is able to identify the different breeds in others, the sales game becomes a whole lot easier.

Rich Dad's Advisors, Vol.1 By Bill Ratner

Category: Strategy & Business Development, Training Development Sales, Starting a Business

Over 6,000 Audio Books on Sale of your favorite Authors!

Join Free - 6,000 Audio Book Store Opportunity

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Positive Discipline



Positive Discipline
by Paul Sims & Eric Harvey

Weekly tips to help you and your colleagues become more effective and respected leaders.

Today's Topic: The Avoidance Trap

Few leaders wake up thinking, “Oh good, I get to go in and chew somebody out today!” How about you?

When you face the prospect of confronting someone about a performance problem, do you dread it…worry about it…get stressed-out? If your answer is yes, you’re not alone! Most managers agree that “taking disciplinary action” is the absolute worst part of their jobs. Many hate it so much that they look for every excuse to avoid it altogether. And they justify their inaction with all-too-common rationalizations like…

The employee’s performance really isn’t THAT bad.
WRONG! If it’s negatively affecting people or results (which it probably is) – if it’s bothering you and causing you some level of discomfort (which it obviously is) – then it’s “bad” enough to require corrective action.

Eventually, the problem will go away on its own.
WRONG! If the problem isn’t addressed and corrected, chances are greater that it will continue…or get even worse.

I’m too busy. I don’t have time to deal with it.
WRONG! Even if you’re busy (as most leaders are), you have to make the time. Like the old saying goes: You can pay now, or you can pay later…with interest!

It’s not MY problem. My boss, HR, or someone else should handle it.
WRONG! That’s looking for a scapegoat and shirking leadership responsibility. Addressing performance problems of the people you lead is a critical part of your job.

I’m not sure what to do…I don’t know how.
COULD BE!

Only one of these rationalizations (excuses) has real validity: I don’t know how. A leader’s lack of problem-solving skills and techniques can cause discomfort, diminish confidence, and ultimately lead to poor results. It’s just plain hard to do a good job when you don’t have the right “tools.” Fact is, far too many leaders are ill prepared to effectively address employee performance problems…and it shows. It takes its toll – on their organizations and the leaders themselves. But it doesn’t have to be that way!

Positive Discipline

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The Manager's Coaching Handbook by David Cottrell and Mark Layton



Criticize the act, not the person.
-- Mary Kay Ash


Today's quote comes to you from The Manager's Coaching Handbook: A Practical Guide to Improving Employee Performance by David Cottrell and Mark Layton

To learn about this book and our full range of personal and professional development resources, please visit us at www.walkthetalk.com.

Will someone out there please develop a simple guide to improving employee performance for busy managers like us?"

Your colleagues spoke, we listened ... and here it is!

The Manager's Coaching Handbook provides managers, supervisors, and team leaders with simple, easy-to-follow guidelines for positively affecting employee performance. Within these pages you'll find practical strategies for dealing with superior performers, those with performance problems, and everyone in between.

Looking for a bunch of long-winded theory? You won't find it here! We "cut right to the chase" and give you proven tools you can use immediately - tools to make your job (and your life) easier.

The Manager's Coaching Handbook

Over 6,000 Audio Books on Sale of your favorite Authors!

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Friday, May 23, 2008

Selling The Invisible By Harry Beckwith



Selling The Invisible By Harry Beckwith

SELLING THE INVISIBLE is a succinct and often entertaining look at the unique characteristics of services and their prospects, and how any service, from a home-based consultancy to a multinational brokerage, can turn more prospects into clients and keep them.

SELLING THE INVISIBLE covers service marketing from start to finish. Filled with wonderful insights and written in a roll-up-your-sleeves, jargon-free, accessible style, such as: -Greatness May Get You Nowhere -Focus Groups Don'ts -The More You Say, the Less People Hear -Seeing the Forest Around the Falling Trees

Selling The Invisible By Harry Beckwith

Primary Category: Business

Over 6,000 Audio Books on Sale of your favorite Authors!

Join Free - 6,000 Audio Book Store Opportunity

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God Is A Salesman By Mark Stevens



God Is A Salesman By Mark Stevens

Those who pride themselves on being salespeople, and others who shudder at the thought, have more in common than they think. In virtually every aspect of life, everyone is a salesperson. Success in life and the ability to sell are bound inexorably.

Whether you are moving Chevys off a showroom floor, inspiring others to achieve a corporate goal, or raising future honor students, you have to educate. You have to influence. You have to sell.

Bestselling author Mark Stevens shows how the most successful salesman-God-reaches millions of people globally and maintains a loyal client base.

With topics ranging from trust and loyalty to effective communication, you'll learn how to apply the lessons of religion to create more positive and mutually beneficial relationships with everyone.

Laced with anecdotes based on the experiences of the author and the many others he has known, loved, mentored, coached, and partnered with, GOD IS A SALESMAN combines the commercial and spiritual to show how you can achieve extraordinary success and new dimensions in life.

God Is A Salesman By Mark Stevens

Primary Category: Business

Availability: Only Available in the US, Canada and the Philippines (CUSA)

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E-Myth, Revisited By Michael E. Gerber



E-Myth, Revisited By Michael E. Gerber

"Gerber loves to exhort people to develop powerful visions for their companies." —Fortune

In this compact disc edition of the totally revised underground bestseller The E-Myth, Michael Gerber dispels the myths surrounding starting your own business and shows how commonplace assumptions can get in the way of running a business. He walks you through the steps in the life of a business— from entrepreneurial infancy, through adolescent growing pains, to the mature entrepreneurial perspective, the guiding light of all businesses that succeed— and shows how to apply the lessons of franchising to any business, whether or not it is a franchise. Finally, Gerber draws the vital, often overlooked distinction between working on your business and working in your business. After you have listened to The E-Myth Revisited, you will truly be able to grow your business in a predictable and productive way.

MICHAEL E. GERBER is the Founder and Chairman of E-Myth Worldwide, where he originated his own unique form of small business reengineering processes on behalf of his more than 25, 000 small business clients.

E-Myth, Revisited By Micael E. Gerber

Primary Category: Management

Availability: Only Available in the US, Canada and the Philippines (CUSA)

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Rich Dad's Success Stories By Robert T. Kiyosaki



Rich Dad's Success Stories By Robert T. Kiyosaki

This extraordinary collection of over two dozen business success stories reveals firsthand how personal financial freedom can be generated by applying the principles from the #1 New York Times bestseller Rich Dad Poor Dad. Thousands of readers have gone on to greater wealth by applying the Rich Dad philosophy since the series debuted in 1997. Now, over two dozen people from diverse economic backgrounds reveal the successful strategies they used to get out of the "rat race," including couples in their twenties, people who've lost their jobs, retirees, and budding entrepreneurs. Some were living paycheck-to-paycheck before starting to buy small rental properties; others climbed out of bankruptcy by slowly investing in small, local businesses; and a 13-year-old bought his first rental property after playing the Rich Dad board game, Cashflow 101. Now they share their stories to help others achieve their financial success.

Rich Dad's Success Stories By Robert T. Kiyosaki

Primary Category: Biography

Availability: World English Except Australia and New Zealand

You're Hired By Bill Rancic



You're Hired By Bill Rancic

Success means something different for everyone. For Bill Rancic, it meant taking the things he loved - like coming up with exciting ideas and never working a 9-to-5 job -and translating that into a profitable business. By the time he was thirty, he'd achieved every goal he set for himself by creating an online cigar company from scratch and then using those profits to begin a venture in real estate.

Then an opportunity came by he just couldn't pass up-a competition to test his own personal drive and street smarts against a talented pool of professional salesmen, marketers, and MBAs, where the prize was working side by side with the master of the deal himself, Donald Trump.

Being on The Apprentice made Bill Rancic an overnight celebrity. But his winning strategies were developed long before that, and in You're Hired, he uses examples from his own life to prove that the secrets of success can be found within us all.


You're Hired By Bill Rancic

Primary Category: Success

Who Says Elephants Can't Dance By Lou Gerstner



Who Says Elephants Can't Dance By Lou Gerstner

In 1990, IBM had its most profitable year ever. By 1993, the computer industry had changed so rapidly the company was on its way to losing $16 billion and IBM was on a watch list for extinction -- victimized by its own lumbering size, an insular corporate culture, and the PC era IBM had itself helped invent.

Then Lou Gerstner was brought in to run IBM. Almost everyone watching the rapid demise of this American icon presumed Gerstner had joined IBM to preside over its continued dissolution into a confederation of autonomous business units. This strategy, well underway when he arrived, would have effectively eliminated the corporation that had invented many of the industry's most important technologies.

Instead, Gerstner took hold of the company and demanded the managers work together to re-establish IBM's mission as a customer-focused provider of computing solutions. Moving ahead of his critics, Gerstner made the hold decision to keep the company together, slash prices on his core product to keep the company competitive, and almost defiantly announced, "The last thing IBM needs right now is a vision."

Who Says Elephants Can't Dance? tells the story of IBM's competitive and cultural transformation. In his own words, Gerstner offers a blow-by-blow account of his arrival at the company and his campaign to rebuild the leadership team and give the workforce a renewed sense of purpose. In the process, Gerstner defined a strategy for the computing giant and remade the ossified culture bred by the company's own success.

The first-hand story of an extraordinary turnaround, a unique case study in managing a crisis, and a thoughtful reflection on the computer industry and the principles of leadership, Who Says Elephants Can't Dance? sums up Lou Gerstner's historic business achievement. Taking readers deep into the world of IBM's CEO, Gerstner recounts the high-level meetings and explains the pressure-filled, no-turning-back decisions that had to be made. He also offers his hard-won conclusions about the essence of what makes a great company run.

In the history of modern business, many companies have gone from being industry leaders to the verge of extinction. Through the heroic efforts of a new management team, some of those companies have even succeeded in resuscitating themselves and living on in the shadow of their former stature. But only one company has been at the pinnacle of an industry, fallen to near collapse, and then, beyond anyone's expectations, returned to set the agenda. That company is IBM.

Primary Category: Business

Who Says Elephants Can't Dance By Lou Gerstner

5 Star Teamwork by Steve Ventura & Michelle Correia Templin



We are not put on this earth for ourselves, but are placed here for each other. If you are always there for others, then in time of need, someone will be there for you.
-- Jeff Warner


Five Star Teamwork
by Steve Ventura & Michelle Correia Templin

There’s an old saying in the service business: “The customer is always right!” For five star teams, it’s not just a timeworn phrase – it’s a guiding principle. No matter the situation, regardless of the issue, the team’s job is to make sure the customer always FEELS that he or she is right. Certainly, there will be occasions when a patron’s request (or demand) is either unreasonable or just plain impossible to satisfy. But even in those cases, there’s always something that can be done to ensure the customer comes out a winner. As one top-notch server put it, “Customers have an absolute right to be right. It’s their money!”

Practical tips to increase customer satisfaction, loyalty, and retention

LEAP into handling customer complaints:

LISTEN – focus on understanding their concerns.
EMPATHIZE – imagine yourself in their shoes.
ACKNOWLEDGE – tell them you understand.
PAMPER – go the extra mile to make it right.

Better TEAMWORK, Better RESULTS.

It's that simple!

5 Star Teamwork

Start Right, Stay Right


Weekly tips to help you and your colleagues become more effective and respected leaders.

Start Right, Stay Right

Today's Topic: How Successful Am I? A Self-Assessment

Read each statement below. Think about it, and then respond as honestly as possible.

Yes or No to Item

1. I consistently work the hours I’m paid for and avoid using sick leave unless I’m really sick.

2. I take full responsibility for my actions, behaviors, and attitudes. I avoid “passing the buck” or blaming others for my problems and mistakes.

3. I know and follow ALL of the rules established by my organization.

4. When given a task or assignment, I regularly try to do MORE than is expected of me.

5. I make a habit of volunteering for work. When I see things that need to be done, I do them without waiting for others to take the lead.

6. I’m a considerate coworker. I regularly clean up after myself and avoid behaviors that may disturb others or cause them additional work.

7. I make a special effort to cooperate with the other members of my team and make sure that I consistently carry my share of the load.

8. I am committed to providing the best customer service possible. I continually place customer needs before my own.

9. I remember my promises and commitments, and I KEEP them.

10. I make a special effort to accept and support change rather than resist it. You can count on me to willingly try new things.

11. When I’m down, I avoid whining, complaining, or otherwise spreading negative feelings to my coworkers.

12. I look for (and seize) opportunities to help my coworkers be successful rather than just “being in it for myself.”

13. I treat everyone with the same level of dignity and respect that I want for myself and the people I care about.

14. I value and appreciate people with ideas, backgrounds, and demographic characteristics that are different from mine.

15. I continually look for (and create) opportunities to learn new things, and I avoid “I know all I need to know” thinking.

16. I make a habit of asking others (my boss, coworkers, and customers) for feedback on how I’m doing…and I ACT on that feedback.

17. I make an effort to be patient with everyone I work with (and for) – cutting them the same “slack” that I wish for in return.

18. I truly appreciate the opportunities I receive, the people I work with, the customers I serve, and the fact that I have a job to be successful at.

19. Safety and health standards are critically important to me. I follow ALL of the guidelines and procedures existing to ensure a safe workplace.

20. I engage in specific behaviors (rest, exercise, diet) to keep myself in good physical health.

21. I maintain a neat, clean, and appropriate appearance at work.

22. I keep my boss informed of things I’ve done, what I’m working on, and any problems I’m experiencing that negatively impact my work.

23. I respect and protect my organization’s equipment, resources, and facilities – just as if I owned the business and had my personal finances at stake.

24. I continually look for (and seize) opportunities to reduce costs and increase revenues (if appropriate) for my organization.

25. It’s critically important for me to always perform with ethics and integrity… and I do it.

Go back and highlight each of the statements for which you checked the NO box. These are areas you should work on in order to increase your overall job success. Develop informal action plans, make a personal commitment to see them through, and get started. And for all those that you checked YES: Congratulations…and keep doing what you’re doing.

Today’s lesson is from Start Right, Stay Right: Every Employee's Straight-Talk Guide to Job Success

FINALLY...one handbook that contains ALL The Important Messages Your People Need To Hear ...and USE!

Start Right, Stay Right is a powerful guidebook for ALL employees, regardless of their level, function, or time on the job. Using a straight-talk, real-world approach, it pinpoints the critical behaviors necessary for individual and organizational success. Make a key component of your:

New-hire orientation programs
Ongoing employee training
Leadership development initiatives
This is the handbook you'll want everyone reading and using...TODAY!

Now available in SPANISH!

by Steve Ventura

For more information on this resource and other high-impact WALK THE TALK publications, please click here to learn more.

Customer Service Tool Kit



Customer Service Tool Kit

Practical tips to increase customer satisfaction,
loyalty, and retention

Pay attention to your body language – the unspoken, unwritten form of communication. Make a list of gestures, tone, stance, etc., that you find disturbing in others. Analyze the list – asking to what degree you may do the same disturbing things yourself. Then, make a conscious effort to avoid them.

Don’t be a ROBOT. If you have a verbal script you need to follow, personalize the delivery…put a little of yourself in it. Just reciting policies, procedures, and script lines makes you no different than a recording.

Remember that who you’re being is just as important as what you’re doing. Focus on the ATTITUDE behind your behavior. You can have decent service skills and techniques, but if your attitude is out of whack, the behaviors will be close to meaningless. ~ Barbara “BJ” Hateley

Customer Service Tool Kit

Welcome The Rain



It’s not about what happens. It’s about perspective.
I may not be able to change what takes place, but
I can always choose to change my thinking.
~~ Michelle Sedas


The essence of Welcome The Rain is to understand that we are in control of the way we think about and respond to life’s events, both in our personal and professional lives. Welcome The Rain has thirteen short chapters each devoted to a different type of Rain: Inconvenience, Delay, Challenge...The idea is that by changing our perspectives, we can turn these so-called negatives into positives. In the last chapter, author Michelle Sedas shares “My Rain. My Story,” leaving the reader inspired and uplifted.

Whether you’re merely dealing with life’s daily ups and downs, or are weathering stronger storms, this book, filled with inspirational stories, powerful quotes, and beautiful pictures, will encourage you to choose to see beyond life’s storms.

Welcome The Rain

Click Here to Watch This Inspirational Video

http://www.welcometherainmovie.com/?SRC=177

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Weekly tips to help you and your colleagues become more effective and respected leaders.

Today's Topic: Welcome Stress!

Your heart begins to race; you can feel the rush of adrenaline. As your palms perspire and your mouth goes dry, you feel the butterflies in your stomach. You are keenly aware that this is the moment you have prepared for. You gaze upon the crowd and see that all eyes are watching you with anticipation. After a deep inhale and a slow exhale you begin…

The executive who is sharp, mentally focused, and able to deliver a killer presentation and the athlete who performs better in competition than in practice can tell you that stress can be used to one’s advantage. On the field or in the boardroom, stress can become our ally. Moderate levels of stress help us get out of bed in the morning, give us motivation, and supply us with the drive to complete a difficult task. Stress can provide us with inspiration for performing our jobs well. In fact, a lack or inadequate amount of stress can cause a person to feel depressed.

Cavemen depended upon these physical reactions to stress in order to survive. When confronted with anything that posed a threat, the body’s reaction to stress allowed the cavemen to be more alert, focused, and ready to fight or flee. It is this survival response that we still feel today when faced with stressful situations. Stress can be useful in numerous ways. Engineers test a material’s strength by applying stress. During testing, the engineer is able to find the material’s weak spots. These weak spots can then be reinforced to make the material stronger. Similarly, cardiac stress tests measure the heart’s blood flow during exercise (stress) as opposed to during periods of rest. Doctors are able to detect some types of heart disease—weak spots in the heart muscle—after a patient undergoes stress testing. In nature, continual wind on a tree can cause it to become very strong. This ever-present stress forces the tree to stay grounded, dig deep, and remain firmly planted in the ground.

Whether it is just enough to keep us motivated, or strong enough to expose our weak spots, stress can give us opportunities to improve ourselves.

Click Here to Watch This Inspirational Video

Monday, May 19, 2008

New Web 2.0


Thursday, April 24, 2008

Today’s lesson is from WALK the TALK



Today’s lesson is from WALK the TALK: Translating Beliefs into Behaviors
by Eric Harvey and Steve Ventura

Weekly tips to help you and your colleagues become more effective and respected leaders.

Today's Topic: Courage

Question: What does “courage” have to do with being a person of good character…with someone who stays true to honorable principles and noble values?
Answer: EVERYTHING!

You see, being values-driven means two things:

Doing what’s right – following our conscience; refusing to compromise ourselves, or our principles, despite pressures and temptations to the contrary, and
Taking a stand against what’s wrong – speaking out, and acting out, whenever we see others do things that are incorrect or inappropriate.
Unquestionably, both of those require guts, nerve, and fortitude…they require courage. And individuals who do them consistently are truly courageous people. With that as a given, each of us needs to think about, and answer for ourselves, one simple question:
How courageous am I?

Courage is…

~ Following your conscience instead of “following the crowd.”
~ Refusing to take part in hurtful or disrespectful behaviors.
~ Sacrificing personal gain for the benefit of others.
~ Speaking your mind even though others don’t agree.
~ Taking complete responsibility for your actions…and your mistakes.
~ Following the rules – and insisting that others do the same.
~ Challenging the status quo in search of better ways.
~ Doing what you know is right – regardless of the risks and potential consequences

For more information on this resource and other high-impact WALK THE TALK publications, please click here to learn more.

Wednesday, April 23, 2008

212° Motivational Kit



212° Motivational Kit

Internally define and take ownership of the most fundamental principle behind achieving life results beyond your expectations – a simple idea with a singular focus – an actionable focus.

212°

This crystallizing message absolutely assures life altering positive results for those who choose to apply it.

Still looking for the “silver bullet” or “quick fix” to achieving great results?

Stop.

Reams of material are written and taught with an approach to reaching an end by close to effortless means – and more will be written. Advertising messages continually promote methods of achieving end results with little or no effort. And this material and these messages are so effective that in many cases people will work harder to avoid the extra effort than actually applying the extra effort that will produce the originally desired outcome.

Great material with solid approaches to results have also been created and taught. Unfortunately, action on the part of the reader / student in so many cases is the missing ingredient. And for those individuals who do take action, there are even a smaller number who make the extra effort necessary to reach the desired results that were originally set to achieve. Books are purchased, programs are attended and clubs are joined with wonderful intentions of putting forth the effort to achieve – only to end in another block of time invested half-heartedly with appropriately corresponding results. Why?

Why do you enter into any activity with anything but a commitment to achieve your objective of that activity – not a desire to achieve your objective, but a commitment?


212° Motivational Kit

212° is the definition of excellence: At 211° water is hot. At 212°, it boils. And with boiling water, comes steam. And steam can power a train.

Learn how to achieve results beyond your wildest expectations with this 212° Motivational Kit. This Kit contains the original 212° the extra degree softcover book and the 212° Deluxe DVD.

This 212° Deluxe DVD contains 4 powerful resources:

~ 212° inspirational movie
~ 212° motivational screen saver
~ 212° printable poster
~ 212° personal action worksheet

************************************************************************************

212° Attitude

One of the many commonalities among people of good character is that each has “an attitude.” More accurately, each has three attitudes – all of which are factors that lead to personal success.

The first of these attitudes takes the form of a contagious, upbeat outlook. People who exhibit this are generally positive, approachable, and cooperative. For them, the glass is almost always “half full.” Do they ever get down and have bad days? Sure…they’re human! But they typically bounce back quickly – choosing to be victors rather than victims.

The second attitude is a can-do spirit. Here, the mentality is: Give me a task and I’m all over it! We can do this. Let’s get to it. People with this mindset focus on making things work rather than on lamenting on why they won’t. That’s why these folks are the DOERS of the world.

Finally, individuals of good character display an “attitude of gratitude.” They appreciate the people they know, the things they have, and the opportunities they’re afforded…and they SHOW it!

Now, turn up the heat…212°

Monday, April 21, 2008

Increase Customer Satisfaction, Loyalty, and Retention

Practical tips to increase customer satisfaction, loyalty, and retention

Use the customer’s name. Get the customer’s name early by asking, or by looking at the check, credit card, etc. Then use the name throughout the transaction. Use “Mr.” or “Ms.” unless you sense that the more personal first name is appropriate.

People like to have their names pronounced correctly. Make notations in your files showing the phonetic spelling of names that have unusual pronunciations. That way, you or the next employee to have contact with the customer will know the correct way to say the name.

Tell ’em your name. Starting service interactions with, “Welcome to XYZ Company. I’m Chris. How can I serve you?” makes the interaction more friendly and personal. The customer can connect with you as a person rather than a “server.”



180 Ways To Walk The Customer Service Talk
by Eric Harvey and The WALK THE TALK Team

This is the resource you'll want to read and distribute to every person in your organization. Packed with powerful strategies and tips to cultivate world-class customer service, this handbook promises to be the answer to getting everyone "Walking The Customer Service Talk" and building a reputation of service integrity.

At its low price, if everyone adopts just a few ideas to help ensure customers come back again, this book will pay for itself. All employees at every level of the organization need this powerful guide ... from front line employees, to call center representatives, sales people, telemarketers, managers, client services and marketing teams.



The WALK THE TALK Customer Service Tool Kit

The perfect tool to help everyone in your organization deliver "Best-In-Class" customer service!

Sunday, April 20, 2008

Leadership Courage UTrain Program



Leadership Courage UTrain Program

Introducing the NEW!! LEADERSHIP COURAGE UTRAIN PROGRAM

DO-IT-YOURSELF TRAINING!

The Downloadable UTrain Program Includes:

* Leader's Guide with Instructions
* Learning Exercises
* Preparation Suggestions
* PowerPoint Training Visuals
* Other Training Tips

Once you checkout, your Utrain product will be available for immediate download in zip format.

Be sure to download your UTRAIN Program upon checkout completion.

Leadership Courage UTrain Program

180 Ways to Walk The Customer Service Talk UTrain Program



180 Ways to Walk The Customer Service Talk UTrain Program

Introducing the NEW!! 180 WAYS TO WALK THE CUSTOMER SERVICE TALK UTRAIN PROGRAM

DO-IT-YOURSELF TRAINING!

The Downloadable UTrain Program Includes:

* Leader's Guide with Instructions
* Learning Exercises
* Preparation Suggestions
* PowerPoint Training Visuals
* Other Training Tips

Once you checkout, your Utrain product will be available for immediate download in zip format.

Be sure to download your UTRAIN Program upon checkout completion.

180 Ways to Walk The Customer Service Talk UTrain Program

Listen Up, Leader! UTrain Program



Listen Up, Leader! UTrain Program

Introducing the NEW!! LISTEN UP, LEADER! UTRAIN PROGRAM

DO-IT-YOURSELF TRAINING!

The Downloadable UTrain Program Includes:

* Leader's Guide with Instructions
* Learning Exercises
* Preparation Suggestions
* PowerPoint Training Visuals
* Other Training Tips

Once you checkout, your Utrain product will be available for immediate download in zip format.

Be sure to download your UTRAIN Program upon checkout completion.

Listen Up, Leader! UTrain Program

Start Right...Stay Right UTrain Program



Start Right...Stay Right UTrain Program

Introducing the NEW!! START RIGHT, STAY RIGHT UTRAIN PROGRAM

DO-IT-YOURSELF TRAINING!

The Downloadable UTrain Program Includes:

* Leader's Guide with Instructions
* Learning Exercises
* Preparation Suggestions
* PowerPoint Training Visuals
* Other Training Tips

Once you checkout, your Utrain product will be available for immediate download in zip format.

Be sure to download your UTRAIN Program upon checkout completion.

Start Right...Stay Right UTrain Program

Monday Morning Leadership Training Program



Monday Morning Leadership Training Program

What if every one of your managers could spend eight sessions with a mentor? What would be the impact on your organization and your business?

The Monday Morning Leadership Training Program is designed to mentor your managers and help them develop the eight key leadership principles outlined in the best-selling book Monday Morning Leadership. The practical, step-by-step lessons are valuable for everyone - from new managers to experienced leaders. The concepts presented are simple, doable, and can be implemented immediately. But more importantly, they work! They work because the principles are relevant to the realities and challenges your managers face every day.

The Monday Morning Leadership Training Program will help your people develop the skills necessary to move from managers to leaders. Specifically, participants will:

Recognize the importance of eliminating blame and accepting total responsibility for accomplishing goals and objectives;

Understand why confusion is the biggest workplace stressor and the most significant obstacle to keeping employees focused on the "main thing";
Learn why it’s critical that every person on the team, regardless of performance, be coached;

Discover that integrity is the foundation of trust, an essential element of successful leadership;

Learn the value of hiring tough and how to apply the Three Rules of Three to find the right people for the team;

Accept responsibility for their own time management and take control of their time by prioritizing and organizing;
Learn how to implement the Four Rules of Bucket Filling to keep team members motivated;

Discover specific strategies to stay in the learning zone.

Every manager who attends this program will walk away with those specific action items that will have the biggest impact on their leadership success. And, they will fully understand what Tony meant when he said, "Everything counts when it comes to leadership!"

Complete Training Kit includes:

* Audio CD
* Microsoft PowerPoint Slide CD
* 136 Presentation Tips
* Facilitator Guide
* 20 Participant Guides
* 2 Coffee Mugs

Monday Morning Leadership Training Program

The WALK THE TALK Sales Success Tool Kit



The WALK THE TALK Sales Success Tool Kit

6 high-impact handbooks designed to motivate and help every sales person achieve personal and professional success.

The WALK THE TALK Sales Success Tool Kit

The WALK THE TALK Customer Service Tool Kit



The WALK THE TALK Customer Service Tool Kit

The perfect tool to help everyone in your organization deliver "Best-In-Class" customer service!

The WALK THE TALK Customer Service Tool Kit

The WALK THE TALK Employee Success Tool Kit



The WALK THE TALK Employee Success Tool Kit

6 high-impact handbooks designed to help employess become highly successful "individual contributors".

The WALK THE TALK Employee Success Tool Kit

The Teamwork Tool Kit



The Teamwork Tool Kit

The perfect tools to help EVERYONE in your organization become committed to team building!

The Teamwork Tool Kit

The WALK THE TALK Manager's Communication Tool Kit



The WALK THE TALK Manager's Communication Tool Kit

6 high-impact handbooks designed to help leaders at all levels effectively communicate, motivate and build commitment with their employees.

The WALK THE TALK Manager's Communication Tool Kit

The WALK THE TALK Ethics Tool Kit



The WALK THE TALK Ethics Tool Kit

A library of 7 high-impact resources designed to help individuals turn ethical beliefs into ethical behaviors.

The WALK THE TALK Ethics Tool Kit

The Walk The Talk Lead Right Library



The Walk The Talk Lead Right Library

A complete library of 14 best-selling leadership resources. Tackling leadership topics such as coaching, recognition, communication, and ethics, this library contains everything that you need to lead right. Whether you are a senior manager or just starting out your professional career...these books are for you!

The books included in the Lead Right Library are:

* 144 Ways to Walk the Talk
* 180 Ways to Walk the Leadership Talk
* 180 Ways to Walk the Recognition Talk
* Ethics4Everyone
* Leadership Courage
* Leadership Secrets of Santa Claus
* Listen Up Leader
* Manager's Coaching Handbook
* Manager's Communication Handbook
* Monday Morning Leadership
* Nuts'nBolts Leadership
* Start Right, Stay Right...Lead Right
* Walk Awhile In MY Shoes
* Walk The Talk…And Get The Results You Want (softcover)

The Walk The Talk Lead Right Library

Santa's Leadership Library



Santa's Leadership Library

Potential Applications:

Use the various titles for content research as you design and assemble your leadership development training. Add applicable concepts and strategies from the books to your Santa sessions...and to other follow-up programs you may conduct.
Purchase several libraries and make the individual handbooks available to leaders who want (or need) additional guidance in bringing Santa’s important leadership “secrets” to life.

Use the libraries as gifts to acknowledge outstanding trainee participation during your sessions, or to recognize role-model leadership performance back on the job.

Santa’s Leadership Library includes these popular Walk The Talk books:

Supervisor's Survival Tool Kit



Supervisor's Survival Tool Kit

A library of 7 high-impact handbooks designed to help supervisors at ALL levels become the leader that others will want to follow!

Supervisor's Survival Tool Kit

Listen Up, Teacher...YOU are making a difference



Listen Up, Teacher...YOU are making a difference
by David Cottrell

Leadership is key to your business success. And who better to identify what makes a good leader than the people being led? That's what this handbook is all about!

Listen Up, Teacher...YOU are making a difference
by David Cottrell

Too Many Emails



Too Many Emails
by Tony Jeary

Too Many Emails contains dozens of tips and techniques to increase your email effectiveness and efficiency.

Get in the Game



Get in the Game
by Billy Cox

In the game of life there are no time outs and no overtimes. You only get one chance to play this game! Do you want to set on the sidelines of life or do you want to win? Get in the Game shows you how to get the winning edge in business sales and life.

This book shows you how to turn adversities into opportunities while inspiring you to take action and live with integrity!


Get in the Game
by Billy Cox

Influential Selling



Influential Selling
by Ken Carnes

Like a broken record, the questions that follow almost every sales meeting in the world are the same, tired refrain: How can we generate more sales and revenue, are we getting everything we need from marketing, how can our sales professionals improve their 'hit rate', how can we win in today's competitive market?

This book answers each of those questions. It is designed to stimulate new ways of thinking about your selling efforts and positioning them to align with your client. It will provide your team with new strategies and activities that will help you start winning today ... and it will change your sales perspective forever.

Read, enjoy, and then apply the principles and techniques of The Influential Advisor!

Influential Selling
by Ken Carnes

136 Effective Presentation Tips



136 Effective Presentation Tips
by David Cottrell and Tony Jeary

Get the inside tips from two of the best presenters in the world. David Cottrell and Tony Jeary have put together the best tips on how to accomplish your objective during every presentation.

136 Effective Presentation Tips
by David Cottrell and Tony Jeary

Saturday, April 19, 2008

Leadership ER



Leadership ER is a wake up call for checking the health of you and your team. Using the metaphor of a business person's physical health crisis, the story provides specific activities to prevent an unhealthy personal or professional crisis.

Leadership ER
by Stepen Krempl

Management Insights



Management Insights

Management Insights explores the myths and realities of management. It provides insight into how you can become a successful manager.

Management Insights

Conquering Adversity



Conquering Adversity
by Christopher Novak

Conquering Adversity: Six Strategies to Move You and Your Team Through Tough Times This inspiring book is about creating extraordinary success in the face of impossible odds.

Conquering Adversity
by Christopher Novak

Passionate Performance



Passionate Performance
by Lee Colan

This quick read offers practical strategies to engage the minds and heart of your team at home, work, church or community. Learn why this is such a powerful advantage for your organization. Read it and conquer your competition!

Passionate Performance
by Lee Colan

Sticking to It: The Art of Adherence



Sticking to It: The Art of Adherence

Win or Lose? You Choose.

Sticking to It: The Art of Adherence reveals the secret to success for high achieving organizations and provides practical advice on how you can win the game of business.

Sticking to It: The Art of Adherence

Orchestrating Attitude



Orchestrating Attitudeby Lee J. Colan

The topic of attitude can be conceptual and confusing. In fact, as we go through life we often hear phrases like: “keep your chin up", “look on the bright side” or “you need a winning attitude”. Unfortunately, we seldom know how convert these soft sayings into hard results.

The great news is that even in the worst situations your attitude is something you can always control!

This book translates the incomprehensible into the actionable. It cuts through the clutter to deliver inspiration and application so you can orchestrate your attitude….. and your success.

Orchestrating Attitude
by Lee J. Colan